Legal Notice / Imprint

Last Updated: August 2026

This e-commerce platform is operated commercially under the brand name Olson Gray by Feedflow. In accordance with corporate transparency standards and statutory disclosure regulations across our supported markets (Netherlands, Denmark, United Kingdom, United States, and Canada), please review our official corporate registration and identification details below.

2. Contact Information

Customer Support Email: info@olsongray.com

Telephone: +31-621197804

Customer Service Hours: Monday – Friday: 9:00 AM – 8:00 PM (CET/CEST) | Saturday: 9:00 AM – 5:00 PM (CET/CEST) | Sunday: Closed

3. Returns & Return Address Routing

Our corporate registered office in Assen, Netherlands, is an administrative headquarters and is NOT a public return facility. Merchandise sent to this administrative address without express instruction cannot be accepted, inspected, or processed.

• Voluntary Commercial Returns: For returns under our voluntary 30-day commercial policy, customers should contact customer service (info@olsongray.com) prior to dispatch so we can assign proper regional warehouse routing (UK or Ningbo logistics hub) and issue authorization details.
• Statutory Returns & Right of Withdrawal: For statutory EU/UK statutory cancellations or legal rights of withdrawal within the 14-day statutory period, prior authorization or an RMA procedure is not a mandatory legal condition for exercising your applicable legal rights. Please refer to our Refund & Return Policy for complete routing instructions.

4. Intellectual Property Rights

All content on this website—including brand identifiers, editorial copy, product photography, graphic elements, user interfaces, design layouts, and software integration—is the protected intellectual property of Olson Gray / Feedflow or its content suppliers. Unauthorized copying, reproduction, distribution, modification, or commercial exploitation without express written consent is strictly prohibited.

5. Disclaimer & Third-Party Services

While we make every effort to ensure the accuracy and timeliness of information presented on our store (including fashion listings, sizing details, pricing, and shipping timelines), unintentional typographical or technical errors may occur. Content is provided on an "as is" and "as available" basis.

Our website may contain links to third-party tools or external portals (such as payment processors or courier tracking systems). To the extent permitted by applicable law, Feedflow is not responsible for the independent practices, policies, availability, or content of third-party platforms. This does not affect any mandatory statutory consumer rights or legal remedies that cannot lawfully be excluded.

6. Governing Law & Jurisdiction

This Legal Notice and the commercial activities of Olson Gray are governed by the laws of The Netherlands. If you are a consumer residing in the EU, UK, US, or Canada, this choice of law does not deprive you of any mandatory statutory consumer protection rights or legal remedies available to you under the laws applicable in your country, state, or jurisdiction of residence.