Shipping Policy

Last Updated: August 2026

At Olson Gray, operated commercially under Feedflow, we strive to make international delivery seamless, reliable, and completely transparent. Below you will find complete details regarding our order handling, dispatch schedules, transit estimates, and customs procedures.

1. Where We Ship

We ship exclusively to the Netherlands, Denmark, the United Kingdom, the United States, and Canada. We do not currently ship to other countries.

2. Shipping Cost

We offer free tracked shipping on every order, with no minimum spend required. There is one price: the price you see at checkout is the total amount you pay.

3. Duties, Import VAT & Taxes — All Included

We ship Delivered Duty Paid (DDP). All customs duties, import VAT, and sales tax are calculated and paid by us before your parcel travels, and are already included in the price shown at checkout. You will never be asked to pay anything to the carrier or to customs on delivery.

4. Dispatch and Delivery

Orders placed before 20:00 CET are processed the same business day. Orders placed after that time, or at the weekend, are processed on the next business day.

Orders are dispatched directly from our fulfilment partner's warehouse in Ningbo, China.

5. Tracking

You will receive a shipping confirmation email containing a tracking number and a direct tracking link as soon as your parcel is dispatched. Please allow 24–48 hours for the first carrier scan to appear on the network.

6. Address Changes & Adjustments

If you notice an error in your shipping details, please contact us immediately at info@olsongray.com before our daily 20:00 CET cut-off. While we make every best effort to update details prior to dispatch, address adjustments cannot be guaranteed once an order has progressed into active warehouse handling or transit.

7. Handling Shipping Delays

If your order has not arrived within 15 business days of dispatch, email info@olsongray.com and we will immediately open an official carrier investigation to trace or replace your shipment.

8. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please inform us as soon as reasonably possible with photo/video evidence. We will arrange a free replacement or issue a full refund in accordance with your statutory consumer rights. For complete details regarding returns and statutory cancellation rights, please consult our Refund & Return Policy.