
Frequently asked questions
Which payment methods can I use?
We offer several payment methods, including major providers such as Mastercard, Visa and American Express, Apple Pay, as well as many different local payment methods.
What if my order arrives and does not fit?
Don't worry, we will help you!
Simply contact our dedicated customer service team at info@olsongray.com and we will arrange for you to exchange your items for the correct size.
How do I wash my product?
For the best care of our clothing products, we recommend using a washing machine with a lower temperature setting.
This not only protects the clothing, but also contributes to environmental conservation.
My item arrived damaged, what now?
You can rest assured that it is extremely rare for products to arrive damaged, thanks to our strict quality checks carried out by our trained warehouse staff before shipment.
Should this unlikely event occur, please send us a photo of the damage by contacting our customer service.
Simply send an email to info@olsongray.com
We will then send a replacement copy as soon as possible as a matter of priority and at no extra cost.
Loved by many
Bringing the timeless elegance and exceptional quality of Scandinavian fashion to customers worldwide, through carefully curated collections and personal service.
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Free Shipping
Every order ships for free anywhere in the world, with no minimum spend.
Your items will be carefully packaged so that they arrive safely at your home.
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30 day returns
If something isn't quite right, you can return it within 30 days of delivery. We make it simple because your satisfaction is important to us.
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Customer service
Enjoy peace of mind knowing that our dedicated customer service team is ready to assist you with any questions or concerns, making your experience truly effortless.