FAQ
How can I contact Olson Gray?
You can contact us via email at info@olsongray.com. Our customer support team is happy to assist you with questions or concerns regarding your order, our products, or general inquiries.
Do you ship worldwide?
No, we currently only offer delivery within Denmark.
Where are the products shipped from?
We ship from our international fulfillment centers to provide you with the best prices.
Can I change or cancel my order?
To ensure quick processing, any changes or cancellations must be requested within 12 hours after the order is placed. After this period, changes may no longer be possible if the order has already been processed or shipped. After delivery, you can request a return in accordance with our Refund & Return Policy.
What payment methods do you accept?
We accept the following secure payment methods:
VISA
Mastercard
American Express
Apple Pay
Google Pay
PayPal
All payments are processed securely through encrypted payment systems.
When will my order be processed?
Orders are processed Monday to Friday within 1–3 business days, excluding holidays. The deadline for placing orders is 8:00 PM (CET, Central European Time). There may be additional processing time during periods of high demand or promotions.
How long does delivery take?
The estimated delivery time within Denmark is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, issues with shipping companies, or unforeseen circumstances.
What if I do not receive my order?
If your order has not arrived within 35 days from the shipping date:
You may be eligible for a full refund.
A discount code may be offered as compensation for delayed deliveries.
If a package is confirmed as lost, a refund will be issued.
Please contact us at info@olsongray.com for assistance.
How do I return an item?
To initiate a return, please send an email to info@olsongray.com. Return requests must be approved before items are sent back. Defective or incorrect items must be returned before a refund is processed. You may also request a replacement item. Please see our Refund & Return Policy for full details.
What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include the following:
Your order number
Clear pictures of the item
A brief description of the issue
The item must be returned before a refund is processed. A replacement item can be sent upon request.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Refunds are typically processed within 7–10 business days after the returned item is received, or a cancellation is approved. If you have not received your refund after this period, please contact your bank, as processing times may vary.
Security & Privacy
At Olson Gray, your privacy and security are a top priority. We use secure payment systems and handle all personal information in accordance with applicable Danish and European data protection legislation, including the General Data Protection Regulation (GDPR).