About us

About Us – Olson Gray

Olson Gray — Modern Apparel & Direct-to-Consumer Value | Last Updated: September 2026

Welcome to Olson Gray. Operated commercially by Feedflow (based in Assen, The Netherlands), we are a contemporary fashion destination committed to delivering stylish, high-quality apparel directly to customers across the Netherlands, Denmark, the United Kingdom, the United States, and Canada.

Our Philosophy & Direct-to-Consumer Model

At Olson Gray, our mission is simple: provide premium, versatile fashion without the traditional retail markup. We believe that looking good shouldn't require paying for expensive physical storefronts or middleman distributors.

To achieve this, we have fully embraced a Direct-to-Consumer (DTC) approach. By partnering with vetted international manufacturing and logistics hubs, we ship our collections directly from the production line to your front door. This streamlined supply chain allows us to maintain strict quality control while passing significant savings directly on to you.

INTERNATIONAL DTC FASHION | FREE DDP SHIPPING | 30-DAY RETURNS

What Sets Us Apart

Direct Sourcing

By shipping directly from our international logistics hubs, we cut out the middleman to offer exceptional value on every garment.

Seamless DDP Shipping

We offer free Delivery Duty Paid (DDP) shipping. We cover all customs and import taxes, so the price you see is the final price you pay.

Customer Protection

Shop with confidence knowing you are protected by EU/UK statutory consumer rights and our voluntary 30-day commercial return policy.

Dedicated Support

Our support team is available 6 days a week via email or phone to assist you with tracking, sizing, or return authorizations.

⚠️ IMPORTANT NOTICE REGARDING PHYSICAL RETURNS

Our corporate headquarters in Assen, The Netherlands is strictly an administrative office and CANNOT process product returns.

Unsolicited packages sent to our Dutch registered office will be rejected. All consumer returns must be pre-authorized by customer support at info@olsongray.com to receive official authorization and routing details to your designated regional return facility (UK facility for UK buyers; International Hub for NL, DK, US, CA). Please review our full Refund & Return Policy for details.

Transparency & Governance

We believe in clear communication, fair policies, and complete legal compliance. Please feel free to review our operational guidelines:

Corporate Profile & Contact Details

Store Brand: Olson Gray

Parent Operating Entity: Feedflow

Dutch Chamber of Commerce (KvK): 88470520

VAT Number: NL002758737B45

Customer Support Email: info@olsongray.com | Tel: +31-621197804

Support Hours: Mon–Fri: 9:00 AM – 8:00 PM (CET) | Sat: 9:00 AM – 5:00 PM (CET) | Sun: Closed


UK Return Facility

Olson Gray Returns
152 City Rd
London EC1V 2NX
United Kingdom

International Return Hub

c/o Lansy / CHN SNG092711
No. 160 Nijiayan Road, Jiangbei District
Ningbo, Zhejiang 315000, China

Registered Administrative HQ

Feedflow
Wolgastraat 17, 9406RX Assen
The Netherlands (KvK: 88470520)
(Admin Only — No Returns Accepted)

© 2026 Olson Gray | Commercially Operated under Feedflow (KvK: 88470520) | All Rights Reserved