About us
About Us – Olson Gray
Olson Gray — Modern Apparel & Direct-to-Consumer Value | Last Updated: September 2026
Welcome to Olson Gray. Operated commercially by Feedflow (based in Assen, The Netherlands), we are a contemporary fashion destination committed to delivering stylish, high-quality apparel directly to customers across the Netherlands, Denmark, the United Kingdom, the United States, and Canada.
Our Philosophy & Direct-to-Consumer Model
At Olson Gray, our mission is simple: provide premium, versatile fashion without the traditional retail markup. We believe that looking good shouldn't require paying for expensive physical storefronts or middleman distributors.
To achieve this, we have fully embraced a Direct-to-Consumer (DTC) approach. By partnering with vetted international manufacturing and logistics hubs, we ship our collections directly from the production line to your front door. This streamlined supply chain allows us to maintain strict quality control while passing significant savings directly on to you.
INTERNATIONAL DTC FASHION | FREE DDP SHIPPING | 30-DAY RETURNS
What Sets Us Apart
Direct Sourcing
By shipping directly from our international logistics hubs, we cut out the middleman to offer exceptional value on every garment.
Seamless DDP Shipping
We offer free Delivery Duty Paid (DDP) shipping. We cover all customs and import taxes, so the price you see is the final price you pay.
Customer Protection
Shop with confidence knowing you are protected by EU/UK statutory consumer rights and our voluntary 30-day commercial return policy.
Dedicated Support
Our support team is available 6 days a week via email or phone to assist you with tracking, sizing, or return authorizations.
⚠️ IMPORTANT NOTICE REGARDING PHYSICAL RETURNS
Our corporate headquarters in Assen, The Netherlands is strictly an administrative office and CANNOT process product returns.
Unsolicited packages sent to our Dutch registered office will be rejected. All consumer returns must be pre-authorized by customer support at info@olsongray.com to receive official authorization and routing details to your designated regional return facility (UK facility for UK buyers; International Hub for NL, DK, US, CA). Please review our full Refund & Return Policy for details.
Transparency & Governance
We believe in clear communication, fair policies, and complete legal compliance. Please feel free to review our operational guidelines:
- Review service conditions on our Terms of Service.
- Learn how your personal data is protected in our Privacy Policy.
- Understand our international fulfillment process via our Shipping Policy.
- Find quick answers to common questions on our FAQ Page.
Corporate Profile & Contact Details
Store Brand: Olson Gray
Parent Operating Entity: Feedflow
Dutch Chamber of Commerce (KvK): 88470520
VAT Number: NL002758737B45
Customer Support Email: info@olsongray.com | Tel: +31-621197804
Support Hours: Mon–Fri: 9:00 AM – 8:00 PM (CET) | Sat: 9:00 AM – 5:00 PM (CET) | Sun: Closed
UK Return Facility
Olson Gray Returns
152 City Rd
London EC1V 2NX
United Kingdom
International Return Hub
c/o Lansy / CHN SNG092711
No. 160 Nijiayan Road, Jiangbei District
Ningbo, Zhejiang 315000, China
Registered Administrative HQ
Feedflow
Wolgastraat 17, 9406RX Assen
The Netherlands (KvK: 88470520)
(Admin Only — No Returns Accepted)
© 2026 Olson Gray | Commercially Operated under Feedflow (KvK: 88470520) | All Rights Reserved