Shipping policy

At www.olsongray.com, we are committed to providing reliable, transparent, and efficient delivery for all orders. Please read the information below before making a purchase.

Company Introduction

This website is operated by Olson Gray. This website is intended for customers in Denmark. All orders are processed and shipped with the aim of providing a smooth and reliable shopping experience for this market.

We ship from our international fulfillment centers to provide you with the best prices.

Shipping Costs

We offer free shipping on all orders.

Shipping cost: DKK 0 per order
Applies to: All order sizes and qualifying delivery locations

Processing Time

Order deadline: 20:00 (CET, Central European Time)

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed the next business day.

Delivery & Transit Time

Estimated delivery time is 7–10 business days.

Note:
Delivery times are estimates and may vary due to delays with shipping companies, weather conditions, regional circumstances, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking link so you can follow the delivery status online.

Returns & Damages

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:
info@olsongray.com

Return instructions will be provided upon approval. For full details, please read our Refund & Return Policy.

Important Notes

We are not responsible for delays caused by shipping companies beyond our control.

Customers are responsible for providing accurate delivery information at checkout.

Failed deliveries due to incorrect or incomplete addresses may incur additional shipping costs.

Customer Support Hours

Monday–Friday: 09:00 – 17:00 (CET)
Saturday and Sunday: Closed