Shipping Policy

Olson Gray — International Shipping & Logistics Terms | Last Updated: August 2026

At Olson Gray, operated commercially under Feedflow, we strive to make international delivery seamless, reliable, and completely transparent. Below you will find complete details regarding our order handling, dispatch schedules, transit estimates, and customs procedures for our supported destination markets.

1. Eligible Destinations & Shipping Cost

• Supported Countries: We ship exclusively to the Netherlands (NL), Denmark (DK), the United Kingdom (UK), the United States (US), and Canada (CA). We do not currently ship to other countries.
• Zero Shipping Fees: We offer free tracked shipping on every order, with no minimum spend required. The price displayed at checkout is the final total amount you pay.

2. Duties, Import VAT & Taxes — All Included (DDP Terms)

We ship Delivered Duty Paid (DDP). All customs duties, import VAT, and sales taxes are calculated and paid by us before your parcel travels, and are already included in the price shown at checkout. You will never be asked to pay anything to the courier or customs authority upon delivery.

3. Dispatch, Processing & Delivery Timeframes

*Note: Orders placed before 20:00 CET are processed the same business day. Orders placed after 20:00 CET, or during weekends/public holidays, are processed on the next business day. Orders are dispatched directly from our fulfillment partner's warehouse facility in Ningbo, China.

4. Order Tracking & Address Adjustments

• Parcel Tracking: You will receive a shipping confirmation email containing a tracking number and a direct tracking link as soon as your parcel is dispatched. Please allow 24–48 hours for the initial carrier scan to register on the network.
• Address Adjustments: If you notice an error in your shipping details, please contact us immediately at info@olsongray.com before our daily 20:00 CET cut-off. While we make every effort to update details prior to dispatch, address adjustments cannot be guaranteed once an order enters active warehouse handling or transit.

5. Delays, Lost, Damaged or Incorrect Goods

Handling Shipping Delays: If your order has not arrived within 15 business days of dispatch, email info@olsongray.com and we will immediately open an official carrier investigation to trace or replace your shipment.

Lost, Damaged, or Incorrect Shipments: If your order arrives damaged, defective, or incorrect, please inform us as soon as reasonably possible with photo/video evidence. We will arrange a free replacement or issue a full refund in accordance with your statutory consumer rights. For complete details regarding returns and statutory cancellation rights, please consult our Refund & Return Policy.

Statutory Legal Rights Carve-Out: Nothing in this Shipping Policy limits, overrides, or excludes any mandatory statutory consumer protection rights applicable to you under the laws of your jurisdiction of residence.