Which countries do you ship to?

We offer tracked international shipping to a wide range of destinations across the Netherlands, Denmark, United Kingdom, United States, Canada, and selected global markets. Available shipping destinations are confirmed during checkout.

How long does processing and delivery take?

Our daily order cut-off time is 8:00 PM Central European Time (CET/CEST, as applicable).

• Orders placed before the applicable cut-off enter fulfillment processing on the same business day.
• Orders placed after the cut-off or over weekends enter processing on the next business day.
• Processing Window: 1–3 business days (Monday–Friday).
• Estimated Transit Window: 7–10 business days.
• Total Estimated Delivery Window: 8–13 business days.

Delivery estimates are not guaranteed delivery dates and may occasionally be affected by carrier schedules, public holidays, peak seasonal demand, or regional customs clearance procedures.

How can I track my shipment?

Once your package has been packed and handed over to our shipping or courier partners, you will receive an automated email containing your tracking number and a direct link to trace your delivery online. Please allow approximately 24–48 hours for initial tracking information to update on carrier networks.

What is your return policy?

We offer a voluntary 30-day commercial return policy in addition to any statutory cancellation, withdrawal, return, refund, or consumer protection rights that apply under the laws of your country of residence.

For our voluntary 30-day commercial policy, returned items should generally be unused, unwashed, with tags attached, and in their original packaging. We do not charge restocking fees ($0.00 / €0.00 / £0.00). Please review our full Refund & Return Policy for complete details.

Where should I send my return?

Please contact customer support at info@olsongray.com before sending a voluntary return. Our team will provide the appropriate return address and routing instructions based on your order and country of residence (e.g., assigned UK facility or international logistics hub).

Important: Please do not send returns to our corporate headquarters in Assen, Netherlands, unless specifically instructed to do so by customer support.

For statutory cancellations, withdrawals, or legal EU/UK returns within the 14-day statutory window, any applicable legal consumer rights remain completely unaffected and do not require mandatory prior authorization.

What if I receive a damaged, defective, or incorrect item?

Please contact us as soon as reasonably possible at info@olsongray.com and include your order number and, where possible, photographs or video showing the issue. We will provide appropriate prepaid return, replacement, or refund instructions in accordance with our policy and applicable statutory consumer warranty laws.

How do I choose the correct size?

We recommend checking the sizing charts provided on individual product pages before completing your order. If you fall between sizes or have specific questions regarding fabric stretch, cut, and fit, please contact our support team for guidance.

Can I change or cancel my order?

Orders can generally be cancelled or modified free of charge until 8:00 PM Central European Time (CET/CEST) on the day the order is placed, provided the parcel has not already entered active warehouse fulfillment.

After the 8:00 PM cut-off, the order may have progressed into automated packaging and dispatch, meaning cancellation or address changes can no longer be guaranteed. If an order has entered fulfillment or has already shipped, you may utilize the applicable return or statutory withdrawal procedure after delivery.

Nothing in this FAQ limits or restricts any mandatory statutory consumer rights that apply to your purchase.

Olson Gray | Customer Care & Operating Information

Email Support: info@olsongray.com | Tel: +31-621197804

Hours: Monday – Friday: 9:00 AM – 8:00 PM | Saturday: 9:00 AM – 5:00 PM (CET) | Sunday: Closed