Contact information
Contact Information
Last Updated: August 2026
Have a question about our fashion collections, sizing, order status, or returns? Our dedicated customer care team is here to help you.
Get In Touch
Email Support:
info@olsongray.com
Telephone:
+31-621197804
We aim to respond to all customer inquiries within 1 business day.
Customer Service Hours
Monday to Friday: 9:00 AM – 8:00 PM (CET)
Saturday: 9:00 AM – 5:00 PM (CET)
Sunday: Closed
Locations & Corporate Details
Olson Gray
Registered Corporate Office (Parent Operating Company):
Feedflow
Wolgastraat 17
9406RX Assen
The Netherlands
Dutch Chamber of Commerce (KvK Number): 88470520
VAT Number: NL002758737B45
Product Returns Notice
Our corporate office in Assen, Netherlands, is an administrative office and is not a return facility. Please do not send returned merchandise to this address unless specifically instructed by our customer support team.
- Voluntary Commercial Returns: For voluntary returns under our 30-day commercial return policy, please contact customer support (info@olsongray.com) before sending your return so that we can provide the appropriate return address and instructions.
- Statutory Rights & Withdrawals: For statutory returns, cancellations, or legal rights of withdrawal (EU/UK 14-day statutory window), prior authorization or an RMA is not a condition for exercising any applicable legal rights.
For complete return conditions, regional return addresses (UK & International Hub), and detailed procedures, please refer to our Refund & Return Policy.
© 2026 Olson Gray | Commercially Operated by Feedflow (KvK: 88470520)