Refund policy
At Olson Gray www.olsongray.com, your satisfaction is important to us. This policy explains the terms for returns, refunds, and cancellations in accordance with applicable Danish and European consumer protection legislation, including the General Data Protection Regulation (GDPR) and the Danish Consumer Contracts Act.
Returns
You can request a return within 30 days of delivery.
To initiate a return, please contact our customer service at:
info@olsongray.com
Return shipping costs are the customer's responsibility, except in cases where the item is defective, damaged, incorrect, or not as described. In such cases, we will cover the return shipping costs.
Exchanges
We accept exchanges. Contact our customer service if you wish to change your order; however, we have a deadline of 8:00 PM (CET, Central European Time).
Consumer Rights Notice
Nothing in this policy limits or excludes your rights under applicable Danish and European consumer law.
Under Danish law, you may have the right to repair, exchange, or refund if a product is defective, unsafe, significantly different from the description, or not of satisfactory quality.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once the return is received and inspected, refunds will be processed within 7 business days.
Refunds are issued using the same payment method that was used for the purchase.
You will receive a confirmation email once the refund has been completed.
Processing times may vary depending on the payment provider or bank.
Return Conditions
Items must be returned in the original packaging, including all accessories.
Products must be unused and in original condition, except as necessary for inspection.
Items must be securely packaged to prevent damage during return shipping.
If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
Liability
We are not responsible for delays or damages that occur during return shipping.
Customers are encouraged to check their order within 24 hours of delivery and report any issues as soon as possible.
Return Method
Returns are only accepted via postal shipping.
Defective, damaged, or incorrect items qualify for a refund of return shipping costs.
All other returns are the customer's responsibility.
Address Changes
If you need to update your delivery address, please contact us immediately at:
info@olsongray.com
We will do our best to update your information, but we cannot guarantee changes once the order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refused delivery, or failure to pick up at a pickup point, we reserve the right to charge additional costs for return and reshipment.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior approval may not be received or processed.
All returns must be approved by our customer service before shipping.
We ship from our international fulfillment centers to provide you with the best prices.
Company Information
Store Name: Olson Gray
Website: www.olsongray.com
Registered Address (not a return address):
Østerbrogade 226,
Copenhagen 2100,
Denmark
Email: info@olsongray.com