
Frequently Asked Questions
What payment methods can I use?
We offer a variety of payment methods, including major providers such as Mastercard, Visa, and American Express, as well as Apple Pay and many different local payment methods.
What if my order arrives and it doesn’t fit?
No worries, we’re here to help!
Simply contact our dedicated customer service team at info@olsongray.com, and we’ll make sure you can exchange your items for the correct size.
How do I wash my product?
For the best care of our clothing products, we recommend using a washing machine on a lower temperature setting.
This not only protects the clothing but also helps reduce the environmental impact.
My item arrived damaged. What should I do?
You can rest assured that it is extremely rare for products to arrive damaged, thanks to our strict quality checks carried out by our trained warehouse staff before shipping.
Should this unlikely situation occur, please send us a photo of the damage by contacting our customer service team.
Simply email us at info@olsongray.com.
We will then send you a replacement as a priority, at no extra cost, as soon as possible.
Loved by many
Bringing the timeless elegance and exceptional quality of Scandinavian fashion to customers worldwide, through carefully curated collections and personalized service.
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Free shipping
Every order is shipped free of charge anywhere in the United States, with no minimum purchase required. Your items are carefully packaged to ensure they arrive safely at your doorstep.
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30-day returns
If something isn’t quite right, you can return it within 30 days of delivery. We make it easy because your satisfaction is important to us.
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Customer Service
Enjoy peace of mind knowing that our dedicated customer service team is ready to assist you with any questions or concerns, ensuring a truly seamless experience.